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Privacy

Privacy Policy for Singo At Singo, accessible from http://www.singo.io, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Singo and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator from GDPRPrivacyNotice.com

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Singo legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

Singo needs to perform a contract with you You have given Singo permission to do so Processing your personal information is in Singo legitimate interests Singo needs to comply with the law Singo will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. The right of rectification. The right to object. The right of restriction. The right to data portability The right to withdraw consent Log Files

Singo follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Singo uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Singo.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Singo, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Singo has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Singo's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Singo does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Singo. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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Contact Information

Working Hours: Mo - Fr: 8:00 - 18:00 GMT, UK

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Email Support

support@singo.io

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Find a bug?

developer@singo.io

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Payment Support

payment@singo.io

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Ticket System

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Music Distribution FAQ

Yes of course! You keep 100% of your copyright. Your work, your music.

Depending on your chosen plan you get paid 85% (Free plan) or 100% (Paid plan) of your generated earnings. Earnings reports with detailed CSV data and payments are available to you as soon as Singo receives and processes earnings from streaming services and stores. The Streaming services usually deliver these reports monthly with a 2-3 month delay. The music you sold today won’t show up in your Singo wallet until about 2-3 months from the date you made the sale. (!) Keep in mind that streaming services don’t report at the same time or same frequency. We can not affect the reports from streaming services because they use their own schedule. For example, you likely won’t receive Spotify and Deezer reports on the same day. To see detailed information about your sales & streams please visit „wallet“ and download the CSV file. Depending on your chosen payout methods a requested withdrawal can take up to 1-4 days to be sent to your Bank Account, PayPal Account, Crypto Wallet.

We offer different payout methods which you can set up in your wallet. Crypto: We implemented a system to withdraw your earnings using popular cryptocurrency. We support a payout in the following cryptocurrency: Bitcoin, Litecoin, Ethereum. (!) Please make sure you set up the correct wallet before requesting a payout with cryptos. If you set up the wrong wallet, and we send your earnings all earnings are lost, and we don't take any responsibility for mistakes you made while setting up, neither we can get the earnings back. If it's sent from our wallet we don't have any control over it anymore. We send you all earnings showing into your current balance minus the actual transaction fee, which varies from coin to coin. PayPal: Set up your PayPal email and request a payout using PayPal to receive your money via PayPal. All PayPal transactions are usually made in Euro. SEPA Bank Transfer (IBAN): Set up your IBAN into your wallet and request a payout using Bank Transfer. SEPA Payments usually take 1-2 Days to show up on your bank account. Keep in mind we send all earnings in Euro, depending on your Bank there might be a little exchange fee into your local currency.

We have features no other music distributor out there offers his users. Our focus is the music and the artists - not the money like every other distributor. Besides that we have 48h distribution, Crypto Payouts, 24/7 Live Chat support and many more. We have direct deals with any store out there, so we work hand in hand with the stores to provide our users with the best possible service. Give us a chance, we promise you wont regret it.

Actually we offer three plans: Free, Basic and Premium plan.

Click "Wallet" to see your earnings reports for streams and sales. First, you'll see the summary report. It shows how much you've earned from each store & streaming service. Click on Download CSV to see individual line-items that contain the following information: - Reporting Month - Sale Month - Store - Artist - Title - Quantity - Song/Album - Customer price - Country of sale - Your earnings Besides that we provide best analytic tools.

We are proud to say that we deliver you music to over 220+ stores including Spotify, Apple Music, Deezer, SoundCloud, Tidal, Napster etc. be sure your music will be live on any platform you know.

If streaming services reports us that your content is involved into fraudulent activities (streaming manipulation with bots, click farms etc. to generate revenue) we will apply one (1) warning point to your account, and we notify you about this via email. If your account reaches three (3) warning points, we will Suspend and Terminate your account after emailing you with the reason for this termination.

Due to fraudulent activities stores might force us to take down your music from the specific store reporting the fraudulent activity, and we have to fulfill this. However, your content will still be available on all non-affected stores until your account reaches three (3) warning points. If three warning points applied to your account we will take down your content from every store you distributed on with us.

We will pay out all earnings you generated with your content which was forwarded to us by stores even if you got 1 or 2 warning points. However, if you reach three warning points your account will be suspended and if there are outstanding earnings it will be frozen for two (2) month to give the affected stores the chance to claim back the generated earnings. If the affected store don’t claim the outstanding earnings, we will email you to withdrawal the earnings, however your account will stay suspended.

If stores reports earnings for your music you get automatic a notification that your wallet is updated. Please head over to the wallet page and submit a payout. Also take a look at our different payout methods and make sure you read everything carefully (!) because a wrong crypto address could result in a 100% lost of your earnings.