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Terms of Service

Please read this document fully and carefully, as by accessing or using the website (the “Site”)you agree to be bound by the terms and conditions set out herein. If you do not agree to everything in this document, do not use this Site. These terms and conditions are intended solely to govern the use of this Site, and do not affect any other agreement you have with Singo. You must be 18 to use this Site and the services described in and delivered through the Site. If you are using the Site on behalf of any third party or other entity you warrant that you are able to accept these terms on that party's or entity's behalf. These terms and conditions should be read with our Privacy Policy.

Ownership: This Site is owned by Singo Limited (“Singo”). All materials contained in and displayed as part of this site, including but not limited to text, graphic, audio, and data content are owned by Singo, it's licensors, content providers, partners and clients.

Use of the site: This Site is designed for use by content providers and clients of Singo to upload and license music and other materials. You may not use the Site for any purpose unrelated to, or detrimental to this intent. Users of this Site are specifically prohibited from: (i) downloading, reverse engineering any software, storing, copying, or hosting any section or part of the Site unless such is specifically permitted by a written agreement with Singo; (ii) collecting data or information from the Site using bots, data miners or other automated data gathering methods; (iii) display the Site or any part thereof out of its original context, deeplinking or in other websites other than for the purposes of legitimate review [or if you are a referrer]; (iv) using or subscribing to the Site with false or inaccurate registration information, accessing any party's account without the express permission of that party; (v) defaming anybody or making comments of a derogatory or obscene or offensive mannyer or otherwise use this site or its content in a way that brings Singo or any third party into disrepute or causes Singo to be liable to any third party; (vi) using the Site in any manner intended to disadvantage or harm Singo or any of it's contributors, licensors, partners or clients, and using the site for anything other than legitimate and benign purposes;or (vii) using this site to distribute viruses or malware or other similar harmful software code.

Copyright and Copyright Violations: All rights title and interest in all materials which are capable of protection by copyright or other intellectual property right are the property of Singo or its contributors unless otherwise stated. Any violation of copyright by Site users will result in the immediate suspension and/or termination of account, services and/or agreements. Singo will prosecute any such breach to the fullest extent of the law.

Copyright Infringement: If any of the material contained in or displayed by the website appears to be in violation of copyright owned by you or the party that you represent please inform Singo of such apparent infringement at the earliest possible opportunity using the information in the “Contact Us” section of this website.

Intellectual Property: The logos, concepts, look, feel and function of this website are the intellectual property of Singo and any duplication or plagiarism thereof will be prosecuted to the maximum extent possible under UK law. External Links and 3rd Party Material While Singo may from time to time provide links to 3rd party sites, it is not responsible for the content of third-party websites, nor for the consequences of any use of such sites by Singo users.

Adult Content: Some material hosted by Singo on this Site may contain adult themes or explicit lyrics, please be aware of this and use the site responsibly.

Account Data and Security: When submitting information to Singo, particularly during registration, please ensure that all information submitted is current and accurate, and that your submitted information is updated if it changes. Make sure that you maintain the secrecy and security of your account details and password in particular. You are wholly responsible for any unauthorized access to your account that occurs as a result of a lapse of security on your part, and you must notify Singo of any such access or suspected access immediately.

Fees and Payments: You may purchase digital downloads from the catalog of tracks that Singo holds on the Site (“Transaction(s)”). You warrant that if you enter into a Transaction, you shall be able to make full and immediate payment for the requested products or services. There are distance selling regulations that apply to downloads of music from this Site but the supply of digital downloads is the supply of service and although you have a cooling-off period of 7 days after you have ordered the Track as soon as you have requested that Singo provide the Service (i.e. commence the download) then you do not have any further rights to cancel. You warrant that if you enter into a Transaction, you shall be able to make full and immediate payment for the requested products or services.

Disclaimer: You agree that your use of the Site is on an 'as available basis. Except as otherwise expressly required by applicable law, Singo makes no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Site, including without limitation as to completeness, accuracy and currency or any content on the Site, or as to the satisfactory quality, or fitness for a particular purpose. To the maximum extent permitted by applicable law, Singo excludes all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which Singo may otherwise have to you as a result of any error or inaccuracies in any content, the unavailability of the Site for whatsoever reason, and any representation or statement made on the Site. Singo will not be liable for any loss or damage Singo causes which Singo could not reasonably anticipate when you started using the Site and/or the acts or omissions of any third party such as other users of the Site or any other indirect or consequential loss or damage you may incur in relation to the

Site and its content: Under no circumstances shall Singo’s aggregate liability to you for any and all claims arising from your use of the Site (including the downloading or use of any tracks) exceed the amount paid by you to Singo for all Transactions. Notwithstanding any other provision of these terms and conditions, Singo does not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by Singo on the Site or for any other statutory rights which are not capable of being excluded.

Governing Law: This document and all other agreements and aspects of the Site are governed by the law of England and Wales and subject to the courts of England and Wales. By using this Site and/or any of the services provided by Singo you agree that all business conducted between you and Singo shall be subject to the laws of England and Wales, and any dispute that may arise between you and Singo concerning any element of Singo's business shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Suspension and Termination: Singo reserves the right to suspend or terminate your account or your access to the Site at any point.

Refund Policy

We only offer refunds for users who didn't uploaded songs on Singo.io IF you already uploaded songs your payment cant be refunded because your music was already processed on our end.

Fraudulent Activities

Once Singo or DSPs detect any type of fraudulent activities including multi-users, fake streams, or anything other against the guidelines from singo and/or DSPs, we will take down your content immediately without prior warning and ban your account from our service.

Singo: Singo Limited is a company registered in England and Wales under company number 13529485 whose registered office is at KEMP HOUSE 160 CITY ROAD LONDON EC1V 2NX . Singo is registered for VAT in the UK with VAT registration number 109638471. NAME SINGO.IO LTD COMPANY NUMBER 13529485 COMPANY TYPE Private limited with Share Capital BUSINESS ACTIVITY (SIC) 59200 - Sound recording and music publishing activities

Changes to this Policy: From time to time it may become necessary to make changes to this document. It is recommended that you check this page from time to time to keep yourself appraised of any changes. Alterations made to this page are deemed to be binding 14 days after they are posted here. If you object to any of the changes made, please desist in your use of the site and notify Singo of your objections.

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Contact Information

Working Hours: Mo - Fr: 8:00 - 18:00 GMT, UK

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Find a bug?

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Payment Support

payment@singo.io

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Ticket System

If you are a registered user you can login and open a support ticket

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Music Distribution FAQ

Yes of course! You keep 100% of your copyright. Your work, your music.

Depending on your chosen plan you get paid 85% (Free plan) or 100% (Paid plan) of your generated earnings. Earnings reports with detailed CSV data and payments are available to you as soon as Singo receives and processes earnings from streaming services and stores. The Streaming services usually deliver these reports monthly with a 2-3 month delay. The music you sold today won’t show up in your Singo wallet until about 2-3 months from the date you made the sale. (!) Keep in mind that streaming services don’t report at the same time or same frequency. We can not affect the reports from streaming services because they use their own schedule. For example, you likely won’t receive Spotify and Deezer reports on the same day. To see detailed information about your sales & streams please visit „wallet“ and download the CSV file. Depending on your chosen payout methods a requested withdrawal can take up to 1-4 days to be sent to your Bank Account, PayPal Account, Crypto Wallet.

We offer different payout methods which you can set up in your wallet. Crypto: We implemented a system to withdraw your earnings using popular cryptocurrency. We support a payout in the following cryptocurrency: Bitcoin, Litecoin, Ethereum. (!) Please make sure you set up the correct wallet before requesting a payout with cryptos. If you set up the wrong wallet, and we send your earnings all earnings are lost, and we don't take any responsibility for mistakes you made while setting up, neither we can get the earnings back. If it's sent from our wallet we don't have any control over it anymore. We send you all earnings showing into your current balance minus the actual transaction fee, which varies from coin to coin. PayPal: Set up your PayPal email and request a payout using PayPal to receive your money via PayPal. All PayPal transactions are usually made in Euro. SEPA Bank Transfer (IBAN): Set up your IBAN into your wallet and request a payout using Bank Transfer. SEPA Payments usually take 1-2 Days to show up on your bank account. Keep in mind we send all earnings in Euro, depending on your Bank there might be a little exchange fee into your local currency.

We have features no other music distributor out there offers his users. Our focus is the music and the artists - not the money like every other distributor. Besides that we have 48h distribution, Crypto Payouts, 24/7 Live Chat support and many more. We have direct deals with any store out there, so we work hand in hand with the stores to provide our users with the best possible service. Give us a chance, we promise you wont regret it.

Actually we offer three plans: Free, Basic and Premium plan.

Click "Wallet" to see your earnings reports for streams and sales. First, you'll see the summary report. It shows how much you've earned from each store & streaming service. Click on Download CSV to see individual line-items that contain the following information: - Reporting Month - Sale Month - Store - Artist - Title - Quantity - Song/Album - Customer price - Country of sale - Your earnings Besides that we provide best analytic tools.

We are proud to say that we deliver you music to over 220+ stores including Spotify, Apple Music, Deezer, SoundCloud, Tidal, Napster etc. be sure your music will be live on any platform you know.

If streaming services reports us that your content is involved into fraudulent activities (streaming manipulation with bots, click farms etc. to generate revenue) we will apply one (1) warning point to your account, and we notify you about this via email. If your account reaches three (3) warning points, we will Suspend and Terminate your account after emailing you with the reason for this termination.

Due to fraudulent activities stores might force us to take down your music from the specific store reporting the fraudulent activity, and we have to fulfill this. However, your content will still be available on all non-affected stores until your account reaches three (3) warning points. If three warning points applied to your account we will take down your content from every store you distributed on with us.

We will pay out all earnings you generated with your content which was forwarded to us by stores even if you got 1 or 2 warning points. However, if you reach three warning points your account will be suspended and if there are outstanding earnings it will be frozen for two (2) month to give the affected stores the chance to claim back the generated earnings. If the affected store don’t claim the outstanding earnings, we will email you to withdrawal the earnings, however your account will stay suspended.

If stores reports earnings for your music you get automatic a notification that your wallet is updated. Please head over to the wallet page and submit a payout. Also take a look at our different payout methods and make sure you read everything carefully (!) because a wrong crypto address could result in a 100% lost of your earnings.